"Now, the carrier's all-electronic response begins with the dispatch of adjusters. The claims team gets a feed from underwriting showing the numbers of policies by county and ZIP code. "We're able to extract data through Cognos' [Burlington, Mass.] Impromptu [reporting software] and dump it into [Microsoft] Excel and then import it into [Microsoft] MapPoint to determine how we want to position staff and independent adjuster resources," Bowen explains. "

http://www.financetech.com/news/show...leID=171203916

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