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Anyone know how to report a bug to MS?

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  #1 (permalink)  
Old 07-21-2003
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Anyone know how to report a bug to MS?

I know that there is no such thing as a bug in an MS product but anyone know how to send them a bug report?

Are there any bug fices/ updates to MapPoint 2002?
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Old 07-21-2003
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There aren't any bug fixes or updates besides the construction updates.. Start at Help | About | Tech Support, I think if you tell them you want to confirm or report a bug they will not charge you or at least will tell you where to go to report it.. You might also try mswish@microsoft.com

Eric
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Old 07-22-2003
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Tried that - the search for "report a bug" pushed me towards sendinf feedback on the maps. Presumably more commonly used for misspelt names etc.
I tried this and have heard nothing - not even an automated "thank you".
Probably better that mswish@microsoft.com would be ski_uphill@microsoft.com or straight_in_the_bin@microsoft.com.
Anyway of
a) finding out if this is an acknowledged bug
b) if it's fixed in 2004. No point upgrading if they can't fix the problems that currently exist.
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Old 07-22-2003
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What is the bug? Maybe someone in here is familiar with it or a workaround.. Eric
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Old 07-23-2003
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It seems I'm not alone in noticing it - have found a few references in the forum.

The location of directions in a route are only correct when there is simply a start and end point. Add a waypoint and the locations of the directions after the waypoint are all over the shop. It also seems to only be the case when going south - north.
This applies to the COM object interface when doing an add-in.

Only work around suggested by someone from the forum (memory terrible but he will know who he is) is that you make a copy of the waypoints into memory. And then basically recreate the route using only start & end points between the various original wayponts iteratively and thus derive the required overall set of direction locations that way (not sure that I have explained that too well, but here's hoping).

Any more enlightened ideas, please post.

Thanks
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