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Anyone know how to report a bug to MS?

This is a discussion on Anyone know how to report a bug to MS? within the MapPoint Desktop Discussion forums, part of the Map Forums category; I know that there is no such thing as a bug in an MS product but anyone know how to ...

  1. #1
    Anonymous is offline Senior Member Black Belt
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    Anyone know how to report a bug to MS?

    I know that there is no such thing as a bug in an MS product but anyone know how to send them a bug report?

    Are there any bug fices/ updates to MapPoint 2002?

  2. #2
    Eric Frost's Avatar
    Eric Frost is offline Administrator Black Belt
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    There aren't any bug fixes or updates besides the construction updates.. Start at Help | About | Tech Support, I think if you tell them you want to confirm or report a bug they will not charge you or at least will tell you where to go to report it.. You might also try mswish@microsoft.com

    Eric
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  3. #3
    Anonymous is offline Senior Member Black Belt
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    Tried that - the search for "report a bug" pushed me towards sendinf feedback on the maps. Presumably more commonly used for misspelt names etc.
    I tried this and have heard nothing - not even an automated "thank you".
    Probably better that mswish@microsoft.com would be ski_uphill@microsoft.com or straight_in_the_bin@microsoft.com.
    Anyway of
    a) finding out if this is an acknowledged bug
    b) if it's fixed in 2004. No point upgrading if they can't fix the problems that currently exist.

  4. #4
    Eric Frost's Avatar
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    What is the bug? Maybe someone in here is familiar with it or a workaround.. Eric
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  5. #5
    Anonymous is offline Senior Member Black Belt
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    It seems I'm not alone in noticing it - have found a few references in the forum.

    The location of directions in a route are only correct when there is simply a start and end point. Add a waypoint and the locations of the directions after the waypoint are all over the shop. It also seems to only be the case when going south - north.
    This applies to the COM object interface when doing an add-in.

    Only work around suggested by someone from the forum (memory terrible but he will know who he is) is that you make a copy of the waypoints into memory. And then basically recreate the route using only start & end points between the various original wayponts iteratively and thus derive the required overall set of direction locations that way (not sure that I have explained that too well, but here's hoping).

    Any more enlightened ideas, please post.

    Thanks

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