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Mappoint 2009 Export to Excel Error

This is a discussion on Mappoint 2009 Export to Excel Error within the MapPoint Desktop Discussion forums, part of the Map Forums category; Hello I have a strange issue at my company with MapPoint 2009. There is a user with MapPoint 2009 installed ...

  1. #1
    dcharles226 is offline Junior Member White Belt
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    Mappoint 2009 Export to Excel Error

    Hello

    I have a strange issue at my company with MapPoint 2009. There is a user with MapPoint 2009 installed on his machine and he exports data from his maps into excel. A few months back he got an error message about not being able to export data to excel, but then the problem went away.
    Now this was working fine up until about a month ago, now he cannot export any data at all. He gets the error message "Your data cannot be exported to Excel. Verify that Excel 2003 or later is installed on your system." We have the entire Office 2003 Professional Suite installed on all of our users' laptops so he should not be getting this message.

    However the strange thing is that this problem persists only under his user account. If I log in as myself on his computer, the exporting works normally. In fact, if I log in as anyone else at all, the exporting works fine. Also, if he logs in on any other computer, the exporting doesn't work either. We believe that it has something to do with his user account and its permissions, but we can't figure out what. We have a Linux LDAP server which our Windows users authenticate to.
    Please advise!
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  2. #2
    Winwaed's Avatar
    Winwaed is offline Mapping-Tools.com Black Belt
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    Re: Mappoint 2009 Export to Excel Error

    It sounds like it might not be registered properly with the operating system. (this is internal object registration - not license registration!).

    The easiest way to fix this is often to uninstall and reinstall.


    Richard
    Winwaed Software Technology LLC
    http://www.winwaed.com
    See http://www.mapping-tools.com for MapPoint Tools

  3. #3
    dcharles226 is offline Junior Member White Belt
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    Re: Mappoint 2009 Export to Excel Error

    But the thing is, I've tried reinstalling and uninstalling on his laptop twice. I've tried removing everything MS Office related: Office 2003 and MapPoint 2009.

    Also, I've tested this same scenario on a totally different laptop, and I got the same error under his user account. All other user accounts work with the exporting feature, except his user account. Not sure exactly what is going on here.

  4. #4
    dcharles226 is offline Junior Member White Belt
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    Re: Mappoint 2009 Export to Excel Error

    I have found the solution to this problem! I just logged in as another user and took the NTUSER.dat file and copied it to the user that was having the issue. Apparently the person that could not export map data to Excel had an issue with their NTUSER file.

  5. #5
    Eric Frost's Avatar
    Eric Frost is offline Administrator Black Belt
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    Re: Mappoint 2009 Export to Excel Error

    Wow, great! and thanks for following up. It's likely other people with this problem will search, find your post and then have the answer.

    Happy Mapping!

    Eric
    ~ Order MapPoint MapPoint 2013 Here and Get Free Access to the MapForums Downloads ~
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