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Microsoft Business Solutions products: Microsoft Great Plains, Navision, Solomon, Microsoft CRM, Microsoft RMS are now serving not only to small and mid-size, but also large clients, plus they maybe reasonably priced solution for the branch of multi-national corporation. This raises question of supporting Microsoft Business Solutions product installation remotely and internationally. We do not question local Microsoft partners service quality, the question maybe different – local partners may not be authorized to sell and service specific MBS product, the example – in France MBS promotes Navision, but there are multiple cases when branch of the US-based company in France needs users training and support for Microsoft Great Plains system.

In this small article we are trying to give you the best system selection idea, depending on your country and business type.

Microsoft has two major mid-market ERP packages: Microsoft Great Plains and Navision (Solomon is the one to consider for Project oriented company – this would deserve dedicated publication).

• Microsoft Great Plains – this application serves the markets, formerly targeted and gained by Great Plains Software (Great Plains Dynamics/eEnterprise or Great Plains Accounting), later on GPS was purchased by Microsoft. These markets are: USA, Canada, Spanish Speaking South and Central America (except Brazil), South Africa, Middle East, Australia, New Zealand and Oceania. If you are in these regions – you should probably consider Microsoft Great Plains
• Navision – we believe that Microsoft bought Navision Software – Denmark based software development company few years ago in order to get European market share. However Navision Software itself had long history of penetration to US market. This is why we see Navision clients in both Europe and US. Now – Microsoft seems to appreciate Navision accommodation to former European tax and language specifics and it promotes Navision on emerging markets: Russia, East Europe, Africa, Asia. In Brazil situation is more complex – Microsoft have not decided yet and you can have either Navision or Great Plains (our subdivision – Enterlogix.com.br is exclusive Great Plains reseller in Brazil). It is very delicate question for MBS - but what you can see - Great Plains version 8.0 has fewer number of languages support and at the same time Navision has more with new releases.
• Microsoft CRM – Microsoft promotes its CRM worldwide and it is web based – so it naturally automates your worldwide operations or serves you in your local country. Microsoft CRM has C# and VB.Net based SDK, BizTalk server based integration to Great Plains and Microsoft SQL Server database. Plus it deploys all the spectrum of Microsoft technologies: MS Exchange, Message Queuing, Active Directory.
• Solomon - this ERP application was formerly bought by Great Plains Software (before GPS was bought it its turn by Microsoft) - Solomon is very good fit for project-driven organization.
• Microsoft RMS – you should probably stay with Navision Retail module if you are in the region where MBS promotes Navision. In all other places – consider Microsoft Retail Management System: RMS Store Operations and POS. If you have multiple stores – you may manage and control them via Microsoft RMS Headquarters. RMS has several integration options to Microsoft Great Plains.
• Remote Support Technology – it gives you cheaper consulting rates, because consultant doesn’t have to travel to you and can serve several remote clients per day. Microsoft VPN and Remote desktop solution is usually free for the client and in the case of sophisticated firewall – Web Session could be another way to serve. We do voice training, based on Internet telephony – solutions, such as Skype enable you free voice over the internet.
• Customization – it is always better to avoid it – however if you really need it, you should consider MBS customization partner who specializes in custom development and has experienced programmer. In such a case we do not recommend to stick to local programmers – in our experience – local markets may not provide enough clientele for local developers to specialize in your product customization. Also we do not recommend choosing generic offshore software developer. MBS products require dedication in their customizations and integrations.
You can always have us help you internationally, give us a call: 1-630-961-5918 or 1-866-528-0577, help@albaspectrum.com

Andrew Karasev is consultant and CTO in Alba Spectrum Technologies ( http://www.albaspectrum.com ) – Microsoft Business Solutions partner, serving clients in USA, Canada, UK, Europe, Australia, Asia, Russia, Oceania. He is Microsoft Great Plains certified master, Great Plains Dexterity, Microsoft CRM SDK C#.Net, Crystal Repots developer. You can reach Andrew: akarasev@albaspectrum.com

Does anybody knows if Great Plains is already used in a country called Romania??

Pls. help me with advise!!

Thank you,

Danyi

Dani

In East and Southern Europe Microsoft Business Solutions promotes Navision. You can still implement Great Plains in Romania, but without Romanian (archaic Latin) localization - text will be English

If you have to stick to GP (your company is US or UK/Australia/South Africa based) - and you think users will be OK with English - then we can help you, you can contact me

help@albaspectrum.com or call in US: 1-630-961-5918

I am author of the above article

Andrew

Hi, does Great Plains support unicode like MS Offfice 2000/2003 does?

No matter how naive I'd support previous question: which of MSBS applications supports Unicode?
Here are vague references to multilanguage support in Navision, but will it simply allow entry of customers' names written in German, Chinese, Cyrillic, etc. simultaneously?

Most MSBS apps are based on SQL server which is Unicode-based, but their entry forms do not allow double-byte chars replacing them either with non-accented equivalents or just question marks.