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View Full Version : MapPoint 2010 Freezes When Printing More Than 32 Territories



ccfencer
01-12-2011, 01:00 PM
Greetngs all,


We're having a serious issues printing maps in 2010. Anything under 32 territories works fine, but as soon as 33 territories is hit, an attempt to print will freeze the program and cause the used amount of memory to slowly trickle upwards.

Other support reps and myself have both done a fair amount of googling on the matter, as well as contacted MS support. They first suggested that something in the file was corrupt, and that the problem would be resolved if the user recreated it. This was done, but the issue remains. The program has been run under on clean installs of both XP and 7 with no differences.

We're currently trying to get older 2009 format files from the user to test printing in the 2009 version, which we still have. Unfortunately, we can't save as 2009 in mappoint 2010, so if they have already upgraded all of their files, a new one will have to be created for testing.

Is anyone aware of this issue or in possession of a fix for it? Help would be greatly appreciated.

Mattys Consulting
01-12-2011, 03:44 PM
We've tested on WinXP 32 and Win7 64 and have no printing problems.
If you'd like to, send a map to michael at mattysconsulting.com and I'll show you the result.

ccfencer
01-31-2011, 05:16 PM
We've tested on WinXP 32 and Win7 64 and have no printing problems.
If you'd like to, send a map to michael at mattysconsulting.com and I'll show you the result.

I've sent 2 over. One that prints fine and another that does not.

I apologize for the delay. Other things have come up that had to have priority.

Mattys Consulting
01-31-2011, 05:38 PM
It printed fine for me - see attached.

Are you trying to do this programmatically? That may be the problem.

ccfencer
01-31-2011, 05:43 PM
It printed fine for me - see attached.

Are you trying to do this programmatically? That may be the problem.

Nope. Just straight printing through the UI. Did you print straight to a pdf? I haven't tried that.

Mattys Consulting
01-31-2011, 05:52 PM
Yes, exactly.
If you want a detailed 36x48 or larger, drop me a line.

ccfencer
02-01-2011, 05:02 PM
Yes, exactly.
If you want a detailed 36x48 or larger, drop me a line.

I tried printing directly to PDF, and it still freezes.

Mattys Consulting
02-01-2011, 08:39 PM
I noticed that they are 2009 format.
Try saving these in 2010 format and then print.

ccfencer
02-02-2011, 10:51 AM
I noticed that they are 2009 format.
Try saving these in 2010 format and then print.

Doesn't help. The reason we were using 2009 was actually to see if the problem was specific to 2009, as a rollback is a perfectly viable options for us. Unfortunately, we've had no joy.

Mattys Consulting
02-02-2011, 11:34 AM
I'm willing to make a deal if you've got a lot of prints to do.
My captures to PDF are far superior to anything you can get from SaveAsWebPage or straight print to PDF.

ccfencer
02-02-2011, 11:46 AM
I'm willing to make a deal if you've got a lot of prints to do.
My captures to PDF are far superior to anything you can get from SaveAsWebPage or straight print to PDF.

Really not an option. Our user needs to be able to print stuff whenever suits his needs. We need to get the program working properly for him. We can't burden him with a runaround solution.