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Ron Wald
07-28-2011, 01:20 PM
:hang:Hi, The fingerprint reader on my new HP DV7 Win-7 Pro notebook is incompatible with Mappoint. It crashes Mappoint (2006 or 2011) at the splach screen. The fix is to open TASK MANAGER and select the PROCESS tab. Right click on the fingerprint driver (dpagent.exe *32) as set it to XP compatble mode.

Eric Frost
07-28-2011, 01:31 PM
Wow, how did you figure that out? Does the fingerprint reader do that to any other programs?

Eric

Ron Wald
07-28-2011, 02:07 PM
Eric,
No thanks to HP tech support. In my opinion they are clueless! It's a long trouble shooting story including upgrading from Win 7 Home Premium to Win 7 Pro so that I could run a virtual XP computer (XP MODE) under Win 7. I found that Mappoint ran fine in the XP virtual computer. Next I bootted into WIN Pro Safe Mode to get rid on most of the device drivers. Mappoint ran fine in Safe Mode. Lastly, after much praying, I started closing individual drivers in Task Manger. When I closed the fingerprint reader driver (dvaget,exe *32) Mappoint opened and ran OK. I then went back into Task Mander/Proscess and set fingerprint driver dvagent.exe to run in XP Compatibe mode. That solved the problem.

Eric Frost
07-28-2011, 03:47 PM
Wow, I don't know that I ever would have figured that out. Good work!

Ron Wald
07-28-2011, 04:08 PM
Eric,

Experience helps. I started working with PCs when they were called 'micro computers (pre-IBM PC). Education also helps. I have a dual Ph.D. in Biophysiscs and Brain Research. By the way, the HP fingerprint reader built into my WIN7-Pro Pavilion DV7 notebook works just fine running in XP compatibility mode.

Ron Wald

Eric Frost
07-29-2011, 12:19 PM
Wow, congrats.

Thanks for posting and adding this to the Tips and Tricks section!

Eric

Ron Wald
07-30-2011, 11:50 AM
Eric,

My fingerprint reader incompaitibility problem is solved. I downloaded the updated 64 bit HP notebook fingerprint sensor driver from :

Validity Fingerprint Sensor Driver HP Pavilion dv7-4295us Entertainment Notebook PC - HP Customer Care (United States - English) (http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-89299-1&cc=us&dlc=en&lc=en&os=4063&product=5094565&sw_lang=)

The old offending dpagent.exe *32 driver is no longer on my Win-7 Pro TASK MANAGER/PROCESS list. Mappoint 2011 now loads without a problem.

Ron Wald