I am currently doing a Mappoint Analysis on a very large amount of UK call centre data. I have an urgent prob that I hope someone can advise me on.
I have been analysing call data by Local Authority. For each Local Authority I have added pushpins to represent the origin of each call as well as a shaded area map to represent call density in each postcode sector. Red shaded areas represent 'hotspots' and blue areas represent 'coldspots'.
I have noticed that in for some Local Authorities whilst all the pushpins are successfully displayed, when I go to map the calls by density (shading) not all the areas are shaded. I.e. there are parts of a Local Authority that have pushpins but no shading. When I export the density data to excel only the 'shaded areas' are successfully exported even though there were calls logged (by pushpin) in the unshaded areas.
Hope this makes sense.
Can anyone tell me why this is happening?