i ask because i sold an unopened mappoint 2004 and the customer said it would not install so i accepted a return figuring i would return to original place of purchase for a refund. well upon receiving the return i installed it on a test machine that has no online connection and it installed fine with no problems. now is it normal for this software to have no cd key , the installation did not ask for one and what about activation have not been prompted when i ran the software once. i ask because i think the guy is trying to scam me. he got it burned it and returns for refund. now i can't get a refund because the shop i deal with does not take opened software unless defective. well this is not defective and opened so i can not sell it. i still have not refunded the guys money i just got it back today any suggestions??